At Afterparty.bg, we strive to offer high-quality products and excellent service. If you are not satisfied with your order or if a product is defective, we offer the option for returns or complaints in accordance with the following terms.
1. Return conditions
- You may return products within 14 days of receiving them, provided they are unopened, in their original packaging, and unused.
- To initiate a return, please contact our team at contact@afterparty.bg to arrange the return details.
2. Defective or damaged products
- If you receive a defective or damaged product, please notify us immediately at contact@afterparty.bg, providing photos of the damage.
- After reviewing the case, we will arrange for a replacement or a full refund of your order.
3. Shipment Insurance
- All shipments are insured. In case of damage during transportation, the customer must report the issue to the courier at the time of delivery. Complaints regarding already received and accepted shipments will not be accepted.
4. Return costs
- Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
5. Return procedure
- Once we receive the returned product, we will inspect its condition. If it meets the return conditions, the refund will be processed within 14 days.
6. Contact Us
If you have any questions about the return process, please contact us at contact@afterparty.bg.